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Davenport, Elisabeth and Marsh, Stephen (2000) Communities of practice as the locus of business process design: bonds, boundaries and trust issues. In: Innovation Management and Systems Engineering: capturing and managing knowledge about the design of business processes. The University of Edinburgh Management School, 23 and 24 March, 2000., 23rd-24th March 2000, Unioversity of Edinburgh Management School.
Davenport, Elisabeth, Dibben, Mark, Friedman, Batya, Marsh, Stephen, Rosenbaum, Howard and Thimbleby, Harold (1999) 'Artificial morality': representations of trust in interactive systems. In: INTERACT '99. British Computer Society/International Federation for Information Processing (IFIP), pp. 211-212.