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Ellis, Vaughan and Taylor, Phil (2006) You don't know what you've got till it's gone: Recontextualising the origins, development and impact of the call centre. New Technology Work and Employment, 21 (2). pp. 107-122. ISSN 1468 005X
Taylor, Phil, Baldry, Chris, Bain, Peter and Ellis, Vaughan (2003) A unique working environment: health, sickness and absence management in UK call centres. Work Employment & Society, 17 (3). pp. 435-458. ISSN 0950 0170