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MacKerron, Grant and Black, G (2006) Business Transformation within the Further Education Sector. In: 9th Toulon-Verona Int’l Conference on Quality in Services, 7-8 September 2006, University of Paisley, Paisley, Scotland. (Unpublished)
MacKerron, Grant and Black, G (2005) Business transformation within the Further Education sector. In: Quality in Services: 8th Toulon - Verona , 8th-9th September 2005, University of Palermo, Italy.