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Beira, Eduardo, Peck, Frank and Cabras, Ignazio (2007) ICT and contact centre development in two contrasting peripheral areas: the role and significance of the public sector. In: Regional Studies Association International Conference-Region in focus?, 2-5 April 2007, Lisbon, Portugal.

Peck, Frank and Cabras, Ignazio (2006) Contact centres in the peripheral areas: experience from the NW of England. In: Peripheral Regions, Development and Contact Centres. Camara Municipal de Braqanca, pp. 11-22. ISBN 978-989-95350-2-2

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