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Turner, Phil and Turner, Susan (2001) Caught between real and virtual worlds. In: The Usability Business: Making the Web Work. Springer-Verlag, London, pp. 60-70. ISBN 1-85233-484-3

Crerar, Alison and Benyon, David (1998) Integrating usability into systems development. In: The Politics of Usability. Springer-Verlag, pp. 49-60. ISBN 978-3540761815

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