Analyzing communication in a complex service process: an application of triangulation in a case study of the Scottish Prison Service.
Citation
Hancock, P. G. & Raeside, R. (2008). Analyzing communication in a complex service process: an application of triangulation in a case study of the Scottish Prison Service. Journal of Applied Security Research. 4, 291-308. doi:10.1080/19361610902930071. ISSN 1936-1610
Authors
Keywords
Prison; communication; informal networks; case study; triangulation; public service
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