You don't know what you've got till it's gone: Recontextualising the origins, development and impact of the call centre.
Citation
Ellis, V., & Taylor, P. (2006). You don't know what you've got till it's gone: Recontextualising the origins, development and impact of the call centre. New Technology, Work and Employment, 21, 107-122. https://doi.org/10.1111/j.1468-005X.2006.00167.x
Authors
Keywords
call centres; British gas; privatisation; restrictive regulation; shareholder value; labour processes;
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