Edinburgh Napier University

  Rapid national infrastructure growth, as witnessed today in many countries such as the United Arab Emirates, commonly makes fast-tracking demands of what are already highly complex multi-stakeholder projects. Considering the long history of airport project failures in a number of fast-growing cities, the chapter explores risk management enhancements for addressing the challenges associated with transitions from project completion to commencement of operations. The proposed solution in the pages that follow is to have in place dedicated risk management teams spanning the transitions. These teams should provide a locus for stakeholder collaboration based on a shared concern to build excellence into the customer experience from commencement of operations onwards.