Thesis
05 October 2020
Unpublished
10.17869/enu.2020.2709389
Edinburgh Napier Funded
Thiele, C. Applying the principles of system dynamics as a lever for sustainable service quality – The case of commercial vehicle dealerships in South Africa. (Thesis). Edinburgh Napier University. Retrieved from http://researchrepository.napier.ac.uk/Output/2709389
Research StudentBusiness School
C.Thiele@napier.ac.uk
service quality; system dynamics; commercial vehicle dealerships; South Africa
2MB