Research Output
Understanding the importance that consumers attach to social media sharing (ISMS): Scale development and validation
  In response to the increasing ubiquity of social media platforms, improved consumer choice, and technological progress, the importance of consumer-generated content (CGC) continues to grow for organizations marketing their destinations, products, and services to tourists. Yet, despite the importance tourists place on CGC and information shared via social media, there remains a lack of academic focus in this area. To address this gap, we use a rigorous multi-step scale development procedure to create a scale centered on understanding the importance consumers attach to social media sharing (ISMS) from a tourists' perspective. Studies conducted across different contexts (Turkey and Scotland), comprising 1183 participants, were used to validate the newly developed ISMS scale. The scale indicates internal consistency and reliability, alongside construct and predictive validity. Directions for future research and the practical implications of the newly developed ISMS scale are discussed by way of conclusion.

  • Type:

    Article

  • Date:

    24 July 2019

  • Publication Status:

    Published

  • DOI:

    10.1016/j.tourman.2019.103954

  • Cross Ref:

    S0261517719301529

  • ISSN:

    0261-5177

  • Library of Congress:

    G155 Tourism

  • Dewey Decimal Classification:

    338.4791 Tourist industry

  • Funders:

    Edinburgh Napier Funded

Citation

Dedeoğlu, B. B., Taheri, B., Okumus, F., & Gannon, M. (2020). Understanding the importance that consumers attach to social media sharing (ISMS): Scale development and validation. Tourism Management, 76, https://doi.org/10.1016/j.tourman.2019.103954

Authors

Keywords

Consumer-generated content (CGC); social media; tourism; CGC types; importance of CGC; participant sharing; non-participant sharing

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