Benchmarking: A Signpost to Excellence in Quality and Productivity by Bengte Karlof and Svante Ostblom. Chichester: John Wiley and Sons, 1993.
Citation
Taylor, S. (1995). Benchmarking: A Signpost to Excellence in Quality and Productivity by Bengte Karlof and Svante Ostblom. Chichester: John Wiley and Sons, 1993. Service Industries Journal, 15(1), 113-114. https://doi.org/10.1080/02642069500000013
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