Relationship centred outcomes focused on compassionate care for older people within in-patient care settings.

Smith, Stephen, Dewar, Belinda, Pullin, Simon and Tocher, Ria (2010) Relationship centred outcomes focused on compassionate care for older people within in-patient care settings. International Journal of Older People Nursing, 5 (2). pp. 128-136. ISSN 1748 3735

[img] PDF
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial.

Download (77kB) | Request a copy


    This paper describes outcomes from research titled Leadership in Compassionate Care. The research adopts a participatory action research approach, utilizing appreciative inquiry and relationship centred care. Outcomes of the research are based upon relationships between patients, families and staff. This paper focuses on in-patient care for older people. A range of data generation activities were undertaken including: observation, interviews using emotional touch points and reflective accounts. To highlight outcomes in compassionate care, this paper uses case studies from two participating services. Principles of compassionate care were derived from understanding experiences of patients, relatives and staff and initiating responsive action projects. The aim was to enhance the experience of relationship centred, compassionate care. The process of emotional touch points enabled a richer understanding of experience. In terms of outcomes for patients this involved, enhanced quality of time spent with family and opening up conversations between families and staff. Outcomes for families involved enhanced access to relevant information and the opportunity to make sense of their situation. Staff outcomes were gaining experience in working alongside family to co-create the service, enhanced understanding of the experiences of patients and relatives led to direct changes in individual and team practices

    Item Type: Article
    Print ISSN: 1748 3735
    Uncontrolled Keywords: Action research; appreciative inquiry; compassionate care; continuing care; older people; relationship centred care
    University Divisions/Research Centres: Faculty of Health, Life & Social Sciences > School of Nursing, Midwifery and Social Care
    Dewey Decimal Subjects: 600 Technology > 610 Medicine & health > 610.7 Medical education, research & nursing > 610.73 Nursing
    Library of Congress Subjects: R Medicine > RT Nursing
    Item ID: 5746
    Depositing User: Mrs Lyn Gibson
    Date Deposited: 14 Nov 2012 14:16
    Last Modified: 14 Nov 2012 14:16

    Actions (login required)

    View Item

    Document Downloads

    More statistics for this item...

    Edinburgh Napier University is a registered Scottish charity. Registration number SC018373