Barry, Eithne, Bedoya, Jaclyn Kelli, Groom, Carolyn and Patterson, Laurence (2010) Virtual reference in UK academic libraries: The virtual enquiry project 2008-2009. Library Review, 59 (1). pp. 40-55. ISSN 0024-2535

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Abstract/Description

Purpose – The purpose of this paper is to present a snapshot of virtual reference services (the use of instant messaging or chat for enquiries) in UK academic libraries, and provide information about software for libraries considering providing a virtual reference service.
Design/methodology/approach – The paper summarises the results of a 2008 UK-wide survey of academic libraries and gives a brief overview and comparison matrix of top virtual reference software products as tested by the Virtual Enquiry Project.
Findings – Virtual reference services are not widespread in UK academic libraries. However, current service providers are planning to continue or expand services and a majority of academic libraries surveyed are considering starting a service.
Originality/value – This is the first survey of its kind among UK academic libraries

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