Virtual reference in UK academic libraries: The virtual enquiry project 2008-2009.

Barry, Eithne, Bedoya, Jaclyn Kelli, Groom, Carolyn and Patterson, Laurence (2010) Virtual reference in UK academic libraries: The virtual enquiry project 2008-2009. Library Review, 59 (1). pp. 40-55. ISSN 0024-2535

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Purpose – The purpose of this paper is to present a snapshot of virtual reference services (the use of instant messaging or chat for enquiries) in UK academic libraries, and provide information about software for libraries considering providing a virtual reference service.
Design/methodology/approach – The paper summarises the results of a 2008 UK-wide survey of academic libraries and gives a brief overview and comparison matrix of top virtual reference software products as tested by the Virtual Enquiry Project.
Findings – Virtual reference services are not widespread in UK academic libraries. However, current service providers are planning to continue or expand services and a majority of academic libraries surveyed are considering starting a service.
Originality/value – This is the first survey of its kind among UK academic libraries

Item Type: Article
Print ISSN: 0024-2535
Uncontrolled Keywords: Virtual reference services; academic libraries; digital reference; instant messaging; chat;
University Divisions/Research Centres: Support Services > Learning Information Services
Dewey Decimal Subjects: 000 Computer science, information & general works > 020 Library & information sciences
Library of Congress Subjects: Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Item ID: 5715
Depositing User: Mrs Lyn Gibson
Date Deposited: 01 Nov 2012 14:47
Last Modified: 01 Nov 2012 14:47

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