Engaging residents as stakeholders of the visitor attraction.

Garrod, Brian, Fyall, Alan, Leask, Anna and Reid, Elaine (2012) Engaging residents as stakeholders of the visitor attraction. Tourism Management, 33 (5). pp. 1159-1173. ISSN 0261 5177

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While local residents are widely recognised to play a pivotal role in the development and management of destinations, their role in the context of visitor attractions has largely been overlooked. This paper seeks to explore the purposes and processes of local-resident engagement by attractions. A web-based survey of paid-entry attractions in Scotland was used to investigate the perceived salience of local residents in managers’ decision making. In-depth interviews with managers of three Scottish attractions then sought to specify the forms in which such engagement is undertaken. Despite evidence that attraction managers increasingly recognise the salience of local residents in their decision making, evidence from the interviews suggests that they tend not to favour deep engagement with local residents. Instead, local resident engagement by attraction managers tends to be “informative” in style. Where there is evidence of more substantial participation, it tends to be partial, reactive and ad hoc.

Item Type: Article
Print ISSN: 0261 5177
Uncontrolled Keywords: Attractions; Stakeholders; Legitimacy; Salience; Local resident; Engagement
University Divisions/Research Centres: The Business School > School of Marketing, Tourism and Languages
Dewey Decimal Subjects: 300 Social sciences > 330 Economics > 338 Production > 338.4 Secondary industries and services > 338.47 Services & products > 338.479 Travel related services > 338.4791 Tourist industry
Library of Congress Subjects: G Geography. Anthropology. Recreation > GV Recreation Leisure
Item ID: 5642
Depositing User: Mrs Lyn Gibson
Date Deposited: 11 Sep 2012 08:47
Last Modified: 11 Sep 2012 08:47

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