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A unifying view of goods and services supply chain management.

Niranjan, Tarikere T and Weaver, Miles W (2011) A unifying view of goods and services supply chain management. The Service Industries Journal, 31 (14). pp. 2391-2410. ISSN 0264-2069

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    Abstract/Description

    Ambiguities in the constructs that are the building blocks of research may have hindered advancement of service operations knowledge/research. To alleviate this situation, the authors identify similarities and differences between goods and services to inform a view of constructs (e.g. inventory, capacity, and Bullwhip effect) that are equivalent and are of relevance to both sectors. A unifying paradigm that allows transference of ideas across the two broad sectors is proposed and illustrated with case studies.

    Item Type: Article
    Print ISSN: 0264-2069
    Uncontrolled Keywords: service operations; constructs; inventory; capacity; immediately usable service;
    University Divisions/Research Centres: The Business School > School of Management
    Dewey Decimal Subjects: 600 Technology > 650 Management & public relations > 658 General management
    Library of Congress Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
    Item ID: 5574
    Depositing User: Dr Miles Weaver
    Date Deposited: 31 Jul 2012 14:43
    Last Modified: 30 Nov 2012 16:14
    URI: http://researchrepository.napier.ac.uk/id/eprint/5574

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