Niranjan, Tarikere T and Weaver, Miles W (2011) A unifying view of goods and services supply chain management. The Service Industries Journal, 31 (14). pp. 2391-2410. ISSN 0264-2069
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Ambiguities in the constructs that are the building blocks of research may have hindered advancement of service operations knowledge/research. To alleviate this situation, the authors identify similarities and differences between goods and services to inform a view of constructs (e.g. inventory, capacity, and Bullwhip effect) that are equivalent and are of relevance to both sectors. A unifying paradigm that allows transference of ideas across the two broad sectors is proposed and illustrated with case studies.
|Uncontrolled Keywords:||service operations; constructs; inventory; capacity; immediately usable service;|
|University Divisions/Research Centres:||The Business School > School of Management|
|Dewey Decimal Subjects:||600 Technology > 650 Management & public relations > 658 General management|
|Library of Congress Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
|Depositing User:||Dr Miles Weaver|
|Date Deposited:||31 Jul 2012 14:43|
|Last Modified:||30 Nov 2012 16:14|
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