An exploration into employee perceptions of the dyadic relationship with their leader within a retail SME in Edinburgh.

Mackenzie, Colin (2012) An exploration into employee perceptions of the dyadic relationship with their leader within a retail SME in Edinburgh. PhD thesis, Edinburgh Napier University.

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    Probably the most important and strategic resource of SMEs is their employees” (Analoui & Karami, 2003b:204). A critical review of the literature on leadership in Small to Medium Enterprises (SMEs) suggests the relationship between the individual employees and leader can play a pivotal role in motivation. The dominant literature around leadership tends to be leader-centric, perhaps due to the leader being the object of study (Menzel & White, 2011). However the leader does not have the ultimate say on how he is viewed by his employees; he cannot force them to think in particular ways. The best he can hope to achieve is to influence their thought processes. Therefore a leader has to be cognisant of his actions and how it impacts on the perception of his employees. This thesis explores the important role of the dyadic relationship between a leader and his employees, from the perspective of the individual employee. The research was completed in five phases between April 2009 and December 2011. The literature research highlights psychodynamic components and ‘trust’ as key concepts in the leader/employee dyadic. The data collection methodology included the use of critical incident technique with the addition of direct and snapshot observation. Data was collected from two branches of Edinburgh retailer, Hi-Fi Corner, the subject of the study. Transactional Analysis, a theory of communication and personality, is employed as a lens to analyse the data (Stewart & Joines, 1987). This involved analytic triangulation using the employees’ ‘ego states’, ‘stroke economy’ and ‘life-positions’ perspectives..

    Item Type: Thesis (PhD)
    Uncontrolled Keywords: Leadership; SME's; motivation; employee;
    University Divisions/Research Centres: The Business School > School of Management and Law
    Dewey Decimal Subjects: 600 Technology > 650 Management & public relations > 658 General management
    Library of Congress Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
    Item ID: 5422
    Depositing User: Mr Colin MacKenzie
    Date Deposited: 14 Jun 2012 09:47
    Last Modified: 07 Aug 2013 14:57

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