Pemberton, Jon and Stonehouse, George (2004) The organizational characteristics of knowledge-centricity in innovations of knowledge management. In: Innovations of Knowledge Management. IGI Global, pp. 99-123. ISBN 9781591402817

Abstract/Description

Knowledge focused organizations are knowledge-centric, a term that
embodies the creation and management of knowledge but embedded as an
integral element of an organization’s strategy and performance. By devising
an organizational characteristics matrix, this chapter identifies a
number of essential and desirable features that comprise a knowledgecentric
business. The matrix is then applied to a case study company, Black
and Decker, and more specifically its European Design Center, to examine
the extent to which the organization can be viewed as knowledge-centric.
While the use of such this first-iteration matrix is a useful mechanism for
gauging knowledge-centricity, the chapter concludes with a critique of its
potential limitations, with suggestions as to how it might be refined further
to give a more illuminating assessment of an organization’s knowledge
capabilities

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