MacKerron, Grant and McGlynn, K (2000) Self-assessment using the EFQM's excellence 2000 model: which method is best? Engineering Science and Education Journal, 9 (6). pp. 273-277. ISSN 0963-7346
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Available under License Creative Commons Attribution Non-commercial.
The authors describe how many organisations, of all sizes, are adopting the European Foundation for Quality Management's (EFQM's) Excellence 2000 model as a means of assessing themselves to gain the multiple benefits of improved performance. Various approaches are available to do this-the question is which one to use.
|Uncontrolled Keywords:||European Foundation for Quality Management; Excellence 2000 model; quality management self-assessment; organisations; performance;|
|University Divisions/Research Centres:||The Business School > School of Management|
|Dewey Decimal Subjects:||600 Technology > 650 Management & public relations > 658 General management|
|Library of Congress Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
|Depositing User:||Mrs Lyn Gibson|
|Date Deposited:||30 Jan 2012 15:20|
|Last Modified:||05 Aug 2015 15:51|
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