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MacKerron, Grant and McGlynn, K (2000) Self-assessment using the EFQM's excellence 2000 model: which method is best? Engineering Science and Education Journal, 9 (6). pp. 273-277. ISSN 0963-7346
Full text not available from this repository. (Request a copy)Abstract/Description
The authors describe how many organisations, of all sizes, are adopting the European Foundation for Quality Management's (EFQM's) Excellence 2000 model as a means of assessing themselves to gain the multiple benefits of improved performance. Various approaches are available to do this-the question is which one to use.
| Item Type: | Article |
|---|---|
| Print ISSN: | 0963-7346 |
| Uncontrolled Keywords: | European Foundation for Quality Management; Excellence 2000 model; quality management self-assessment; organisations; performance; |
| University Divisions/Research Centres: | The Business School > School of Management |
| Dewey Decimal Subjects: | 600 Technology > 650 Management & public relations > 658 General management |
| Library of Congress Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Item ID: | 4952 |
| Depositing User: | Mrs Lyn Gibson |
| Date Deposited: | 30 Jan 2012 15:20 |
| Last Modified: | 30 Jan 2012 15:20 |
| URI: | http://researchrepository.napier.ac.uk/id/eprint/4952 |
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