INSPIRING FUTURES

Self-assessment using the EFQM's excellence 2000 model: which method is best?

MacKerron, Grant and McGlynn, K (2000) Self-assessment using the EFQM's excellence 2000 model: which method is best? Engineering Science and Education Journal, 9 (6). pp. 273-277. ISSN 0963-7346

[img] Microsoft Word
Available under License Creative Commons Attribution Non-commercial.

Download (155kB)

    Abstract/Description

    The authors describe how many organisations, of all sizes, are adopting the European Foundation for Quality Management's (EFQM's) Excellence 2000 model as a means of assessing themselves to gain the multiple benefits of improved performance. Various approaches are available to do this-the question is which one to use.

    Item Type: Article
    Print ISSN: 0963-7346
    Uncontrolled Keywords: European Foundation for Quality Management; Excellence 2000 model; quality management self-assessment; organisations; performance;
    University Divisions/Research Centres: The Business School > School of Management
    Dewey Decimal Subjects: 600 Technology > 650 Management & public relations > 658 General management
    Library of Congress Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
    Item ID: 4952
    Depositing User: Mrs Lyn Gibson
    Date Deposited: 30 Jan 2012 15:20
    Last Modified: 05 Aug 2015 15:51
    URI: http://researchrepository.napier.ac.uk/id/eprint/4952

    Actions (login required)

    View Item

    Document Downloads

    More statistics for this item...

    Edinburgh Napier University is a registered Scottish charity. Registration number SC018373