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Self-assessment using the EFQM's excellence 2000 model: which method is best?

MacKerron, Grant and McGlynn, K (2000) Self-assessment using the EFQM's excellence 2000 model: which method is best? Engineering Science and Education Journal, 9 (6). pp. 273-277. ISSN 0963-7346

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Abstract/Description

The authors describe how many organisations, of all sizes, are adopting the European Foundation for Quality Management's (EFQM's) Excellence 2000 model as a means of assessing themselves to gain the multiple benefits of improved performance. Various approaches are available to do this-the question is which one to use.



Item Type: Article
Print ISSN: 0963-7346
Uncontrolled Keywords: European Foundation for Quality Management; Excellence 2000 model; quality management self-assessment; organisations; performance;
University Divisions/Research Centres: The Business School > School of Management
Dewey Decimal Subjects: 600 Technology > 650 Management & public relations > 658 General management
Library of Congress Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Item ID: 4952
Depositing User: Mrs Lyn Gibson
Date Deposited: 30 Jan 2012 15:20
Last Modified: 12 Sep 2013 14:56
URI: http://researchrepository.napier.ac.uk/id/eprint/4952

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