A framework for using business excellence models for performance improvement at operational level.

MacKerron, Grant, Masson, Ron and Moffat, Richard (2006) A framework for using business excellence models for performance improvement at operational level. International Journal of Manufacturing TEchnology and Management, 8 (4). pp. 401-416. ISSN 1368-2148

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    It is important that manufacturing organisations are able to measure their performance in a way that will enable them to better manage their organisation to achieve competitive advantage. This paper argues that there are already appropriate methodologies that have been developed for this purpose, namely self-assessment against quality awards and business excellence models. Subject to development to overcome their weaknesses, these can be used for measuring manufacturing performance at an operational level. The research reported here outlines the development of such a framework and its successful application to a case example of a manufacturing facility in the UK.

    Item Type: Article
    Print ISSN: 1368-2148
    Electronic ISSN: 1741-5195
    Uncontrolled Keywords: manufacturing performance; performance measurement; operational level; performance improvement; self-assessment; business excellence models; quality awards.
    University Divisions/Research Centres: The Business School > School of Management
    Dewey Decimal Subjects: 600 Technology > 650 Management & public relations > 658 General management
    Library of Congress Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
    Item ID: 4950
    Depositing User: Mrs Lyn Gibson
    Date Deposited: 30 Jan 2012 12:51
    Last Modified: 05 Aug 2015 15:23

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