MacKerron, Grant, Masson, Ron and Moffat, Richard (2006) A framework for using business excellence models for performance improvement at operational level. International Journal of Manufacturing TEchnology and Management, 8 (4). pp. 401-416. ISSN 1368-2148
Available under License Creative Commons Attribution Non-commercial No Derivatives.
It is important that manufacturing organisations are able to measure their performance in a way that will enable them to better manage their organisation to achieve competitive advantage. This paper argues that there are already appropriate methodologies that have been developed for this purpose, namely self-assessment against quality awards and business excellence models. Subject to development to overcome their weaknesses, these can be used for measuring manufacturing performance at an operational level. The research reported here outlines the development of such a framework and its successful application to a case example of a manufacturing facility in the UK.
|Uncontrolled Keywords:||manufacturing performance; performance measurement; operational level; performance improvement; self-assessment; business excellence models; quality awards.|
|University Divisions/Research Centres:||The Business School > School of Management|
|Dewey Decimal Subjects:||600 Technology > 650 Management & public relations > 658 General management|
|Library of Congress Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
|Depositing User:||Mrs Lyn Gibson|
|Date Deposited:||30 Jan 2012 12:51|
|Last Modified:||05 Aug 2015 14:23|
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