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A framework for using business excellence models for performance improvement at operational level.

MacKerron, Grant, Masson, Ron and Moffat, Richard (2006) A framework for using business excellence models for performance improvement at operational level. International Journal of Manufacturing TEchnology and Management, 8 (4). pp. 401-416. ISSN 1368-2148

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Abstract/Description

It is important that manufacturing organisations are able to measure their performance in a way that will enable them to better manage their organisation to achieve competitive advantage. This paper argues that there are already appropriate methodologies that have been developed for this purpose, namely self-assessment against quality awards and business excellence models. Subject to development to overcome their weaknesses, these can be used for measuring manufacturing performance at an operational level. The research reported here outlines the development of such a framework and its successful application to a case example of a manufacturing facility in the UK.

Item Type: Article
Print ISSN: 1368-2148
Electronic ISSN: 1741-5195
Uncontrolled Keywords: manufacturing performance; performance measurement; operational level; performance improvement; self-assessment; business excellence models; quality awards.
University Divisions/Research Centres: The Business School > School of Management
Dewey Decimal Subjects: 600 Technology > 650 Management & public relations > 658 General management
Library of Congress Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Item ID: 4950
Depositing User: Mrs Lyn Gibson
Date Deposited: 30 Jan 2012 12:51
Last Modified: 26 Mar 2013 15:01
URI: http://researchrepository.napier.ac.uk/id/eprint/4950

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