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Call centres and incapacity benefit claimants in the North West of England: a study from the Greater Manchester area.

Cabras, Ignazio (2008) Call centres and incapacity benefit claimants in the North West of England: a study from the Greater Manchester area. Economic and Industrial Democracy, 29 (2). pp. 249-273. ISSN 0143-831X

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Abstract/Description

During the last decade, several initiatives have been undertaken by the British government in an attempt to reduce the number of incapacity benefit claimants. The principal objective is to encourage long-term economically inactive people to enter into paid employment. Particular support is delivered to disabled people, who generally face more difficulties in obtaining a job. In this context, the service sector could play an important role, especially in occupations where there are relatively few barriers to entry. Call centre businesses, because of the nature of occupations offered, represent a potentially significant source of employment that requires specific policies and initiatives. Furthermore, call centres are located in the same areas where incapacity benefit claimants are concentrated

Item Type: Article
Print ISSN: 0143-831X
Electronic ISSN: 1461-7099
Uncontrolled Keywords: Call centres; disabled people; incapacity benefit claimants; occupational development; regional economic development;
University Divisions/Research Centres: Edinburgh Napier University, Employment Research Institute
Dewey Decimal Subjects: 300 Social sciences > 330 Economics > 338 Production > 338.4 Secondary industries and services
Library of Congress Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Item ID: 4320
Depositing User: Mrs Lyn Gibson
Date Deposited: 12 Apr 2011 14:41
Last Modified: 12 Feb 2013 13:44
URI: http://researchrepository.napier.ac.uk/id/eprint/4320

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