Landscaping personification technologies: from interactions to relationships.

Benyon, David and Mival, Oli (2008) Landscaping personification technologies: from interactions to relationships. In: Proceedings of the Conference on Human Factors in Computing Systems, presented at CHI 2008, Florence, April 2008. ACM, pp. 3657-3662. ISBN 978-1-60558-012-8

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Personification technologies are technologies that encourage people to anthropomorphize. These technologies try to get people to form relationships with them rather than simply interact with them. They may do this through having behaviours that encourage people to attribute personality or emotion to them. They may be persuasive technologies in the sense of Fogg that aim to get people to do things they would rather not do. They may promote trust. The convergence of a number of technologies is making personification technologies possible. Speech as an interaction is finally becoming robust and useable and is very influential in people attributing intelligence to devices and systems. Human language technologies allow devices to understand, or appear to understand, conversation. Interactions are becoming more natural and engaging. Avatars appear more congenial and coordinated.

Building on the experience of a previous project, and drawing on the experience of a four year multi-disciplinary project, called Companions, the authors are keen to build community relationships around the notion of personification technologies. This includes the design, engineering, research (including ethics and social issues) and usability communities.

Item Type: Book Section
ISBN: 978-1-60558-012-8
Uncontrolled Keywords: Personification technologies; affective interaction; human language technologies; designing for relationships; multimodal interaction; Companions;
University Divisions/Research Centres: Faculty of Engineering, Computing and Creative Industries > School of Computing
Dewey Decimal Subjects: 000 Computer science, information & general works > 000 Computer science, knowledge & systems > 004 Data processing & computer science
Library of Congress Subjects: Q Science > QA Mathematics > QA76 Computer software
Item ID: 3779
Depositing User: Computing Research
Date Deposited: 22 Jun 2010 11:31
Last Modified: 06 Dec 2013 10:59

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