An intelligent front-end for government websites.

Cruickshank, Peter and Macintosh, Ann (2006) An intelligent front-end for government websites. In: Exploiting the Knowledge Economy: Issues, Applications and Case Studies. IOS press, Amsterdam, Netherlands, pp. 427-434. ISBN 1-58603-682-3

Full text not available from this repository. (Request a copy)


The HANDS question-answering and direction application, consisting of Answer Tree and Address Guesser modules is described in relation to the EDEN project from which it is derived. The use of an Open Source (OSS) model for application development and service delivery is considered in the context of European policy. The interaction of HANDS with Public Bodies’ (PBs) existing business process is described. We then consider the evaluation of the factors that affect acceptance by PBs, including those that go beyond technical effectiveness. We describe the underlying language processing engine used by HANDS and discuss the advantages of using Natural Language Processing (NLP) over keyword-based question-answering techniques in terms of increasing the potential for take-up from all citizens, not just the most literate or IT skilled.

Item Type: Book Section
ISBN: 1-58603-682-3
Uncontrolled Keywords: ICT; knowledge economy; HANDS; Open source software; public bodies; natural language processing;
University Divisions/Research Centres: Faculty of Engineering, Computing and Creative Industries > School of Computing
Dewey Decimal Subjects: 300 Social sciences > 350 Public administration & military science
300 Social sciences > 320 Political science
000 Computer science, information & general works > 000 Computer science, knowledge & systems > 005 Computer programming, programs & data > 005.4 Systems programming and programs > 005.43 Systems programs & operating systems > 005.437 User interfaces
Library of Congress Subjects: J Political Science > JN Political institutions (Europe) > JN101 Great Britain
Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4050 Electronic information resources
Item ID: 3543
Depositing User: Computing Research
Date Deposited: 05 Jan 2010 16:05
Last Modified: 09 May 2012 12:49

Actions (login required)

View Item View Item

Edinburgh Napier University is a registered Scottish charity. Registration number SC018373