Tutorial chat: a case study of synchronous communication in a learning environment.

Rutter, Malcolm (2006) Tutorial chat: a case study of synchronous communication in a learning environment. ALT-J, 14 (2). pp. 169-181. ISSN 0968-7769

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This case study describes the use of a web-based synchronous chat application, run during computing
tutorials. The chat room was moderated by a paid demonstrator, who assisted and encouraged
students whenever possible. Most of the discussion was banter, which acted as a lubricant for relevant
factual communication. Students were permitted a degree of anonymity, but nevertheless
learned to treat the facility in a useful manner. The application and its mode of employment were
found to be both motivating and supportive. Use was evaluated by questionnaire and an analysis of
student input. As a result of the experience, it is suggested that abuse will certainly occur and may
be minimised by technical improvements, but never eliminated. The Rogerian approach adopted
was found to have transferred emphasis from teaching a topic to the learning of generic skills.

Item Type: Article
Print ISSN: 0968-7769
Electronic ISSN: 1741-1629
Additional Information: The author welcomes the opportunity to thank Simone Berg, who proved a most excellent moderator to the chat facility. Keith Smyth offered advice, without which this communication would not have been published. Anonymous reviewers have greatly enhanced the quality of this paper
Uncontrolled Keywords: chat room; web based synchronous chat application; communication technology;
University Divisions/Research Centres: Faculty of Engineering, Computing and Creative Industries > School of Computing
Dewey Decimal Subjects: 600 Technology > 620 Engineering > 621 Electronic & mechanical engineering > 621.3 Electrical & electronic engineering > 621.38 Electronics & Communications engineering > 621.382 Communications engineering
000 Computer science, information & general works > 000 Computer science, knowledge & systems > 004 Data processing & computer science
300 Social sciences > 370 Education > 378 Higher education
Library of Congress Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Item ID: 3502
Depositing User: Computing Research
Date Deposited: 15 Jan 2010 13:06
Last Modified: 26 Feb 2010 16:14

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