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A sustainable service-oriented B2C framework for small businesses.

Liu, Xiaodong and Ye, Hailiang (2008) A sustainable service-oriented B2C framework for small businesses. In: The Fourth IEEE International Symposium on Service-Oriented System Engineering. IEEE Conference Proceedings . IEEE, pp. 281-286. ISBN 978-0-7695-3499-2/08

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    Abstract/Description

    Electronic commerce is fast expanding all over the world. Currently most B2C (business to customer) electronic commerce focuses on retailing and other online services, such as online banking. Compared with large-scale enterprises and organizations, small businesses find it difficult to involve in electronic commerce because the cost is too high to be affordable. The cost for electronic commerce not only includes establishing cost but also drumbeating cost and maintenance cost. This paper exploits modern service oriented architecture to develop and evaluate a novel low cost B2C framework particularly suitable for small and micro businesses. The framework enjoys the features such as easy to set up, low cost and high business agility, which are highly needed by small businesses. To reduce the cost and promote the business, the framework congregates similar services supplied by traditional small businesses into a common Web interface; consumers can get the services via the common Web interface and then communicate directly with the service providers. The framework has been implemented and evaluated in a domain of real life small businesses

    Item Type: Book Section
    ISBN: 978-0-7695-3499-2/08
    Additional Information: Paper presented at The Fourth IEEE International Symposium on Service-Oriented System Engineering 18-19 December 2008 Jhongli, Taiwan, R.O.C. “© 2008 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.”
    Uncontrolled Keywords: Web interface; business-to-customer electronic commerce; drumbeating cost; large-scale enterprises; maintenance cost; online banking; online services; service oriented architecture; small businesses; sustainable service-oriented B2C framework;
    University Divisions/Research Centres: Faculty of Engineering, Computing and Creative Industries > School of Computing
    Dewey Decimal Subjects: 000 Computer science, information & general works > 000 Computer science, knowledge & systems > 005 Computer programming, programs & data
    000 Computer science, information & general works > 000 Computer science, knowledge & systems > 004 Data processing & computer science > 004.2 Systems analysis, design & performance
    600 Technology > 650 Management & public relations > 658 General management
    Library of Congress Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
    Item ID: 3465
    Depositing User: Computing Research
    Date Deposited: 09 Feb 2010 12:46
    Last Modified: 14 Jan 2013 16:29
    URI: http://researchrepository.napier.ac.uk/id/eprint/3465

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