Davenport, Elisabeth and Horton, Keith (2007) Where and when was knowledge managed? exploring multiple versions of KM in organizations. In: Rethinking Knowledge Management: From Knowledge Objects to Knowledge Processes. Information Science and Knowledge Management, 12 . Springer-Verlag, Berlin, pp. 171-185. ISBN 978-3-540-71010-3
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial.
Download (179kB) | Request a copy
The chapter presents a case study of new technology in a rapid response social work unit that is part of an e-government program in a Scottish municipality.
The objective of the project was to improve the configuration and delivery of resources for housebound clients, and it was construed as a simple knowledge integration exercise by senior management. Taking a social informatics perspective, the authors interpret the case in terms of competing discourses or multiple versions of KM, and suggest that KM versioning is a characteristic, but underexplored, feature of complex projects that involve multiple actors with different knowledge trajectories.
|Item Type:||Book Section|
|Uncontrolled Keywords:||knowledge management; new technology; e-government; Scotland; housebound clients; knowledge integration;|
|University Divisions/Research Centres:||Faculty of Engineering, Computing and Creative Industries > School of Computing|
|Dewey Decimal Subjects:||000 Computer science, information & general works > 000 Computer science, knowledge & systems > 006 Special Computer Methods|
|Library of Congress Subjects:||Q Science > QA Mathematics > QA75 Electronic computers. Computer science|
|Depositing User:||Computing Research|
|Date Deposited:||16 Feb 2010 15:13|
|Last Modified:||10 Dec 2013 16:25|
Actions (login required)
Downloads per month over past year