Where and when was knowledge managed? exploring multiple versions of KM in organizations.

Davenport, Elisabeth and Horton, Keith (2007) Where and when was knowledge managed? exploring multiple versions of KM in organizations. In: Rethinking Knowledge Management: From Knowledge Objects to Knowledge Processes. Information Science and Knowledge Management, 12 . Springer-Verlag, Berlin, pp. 171-185. ISBN 978-3-540-71010-3

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The chapter presents a case study of new technology in a rapid response social work unit that is part of an e-government program in a Scottish municipality.
The objective of the project was to improve the configuration and delivery of resources for housebound clients, and it was construed as a simple knowledge integration exercise by senior management. Taking a social informatics perspective, the authors interpret the case in terms of competing discourses or multiple versions of KM, and suggest that KM versioning is a characteristic, but underexplored, feature of complex projects that involve multiple actors with different knowledge trajectories.

Item Type: Book Section
ISBN: 978-3-540-71010-3
Electronic ISBN: 978-3-540-71011-0
Uncontrolled Keywords: knowledge management; new technology; e-government; Scotland; housebound clients; knowledge integration;
University Divisions/Research Centres: Faculty of Engineering, Computing and Creative Industries > School of Computing
Dewey Decimal Subjects: 000 Computer science, information & general works > 000 Computer science, knowledge & systems > 006 Special Computer Methods
Library of Congress Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Item ID: 3452
Depositing User: Computing Research
Date Deposited: 16 Feb 2010 15:13
Last Modified: 10 Dec 2013 16:25

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