Davenport, Elisabeth and Horton, Keith (2007) Where and when was knowledge managed? exploring multiple versions of KM in organizations. In: Beyond KM: From Knowledge Management to Knowledge Processes. Information Science and Knowledge Management, 12 . Springer-Verlag, Berlin, pp. 171-185. ISBN 978-3-540-71010-3

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Abstract/Description

The chapter presents a case study of new technology in a rapid response social work unit that is part of an e-government program in a Scottish municipality.
The objective of the project was to improve the configuration and delivery of resources for housebound clients, and it was construed as a simple knowledge integration exercise by senior management. Taking a social informatics perspective, the authors interpret the case in terms of competing discourses or multiple versions of KM, and suggest that KM versioning is a characteristic, but underexplored, feature of complex projects that involve multiple actors with different knowledge trajectories.

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