Learning and development at work: Opportunities and barriers for non-registered clinical staff in the National Health Service Scotland.

McCraw, Deborah J (2008) Learning and development at work: Opportunities and barriers for non-registered clinical staff in the National Health Service Scotland. PhD thesis, Edinburgh Napier University.

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The non-registered assistant workforce in the National Health Service Scotland (NHSS) has recently been afforded increased attention due, in part, to forecast changes in demographics and the NHSS workforce and reorganisation in
delivery of healthcare. Government health papers pursue the strategic aims of developing the workforce to meet the changing needs of the Health Service. This thesis reports on research into workplace learning in the NHSS. It
examines the NHSS in relation to the concepts of ‘The Learning Organisation’, ‘Expansive/Restrictive Learning Environments’ and the learning initiative of the
Scottish Vocational Qualification (SVQ) route, adopted by the NHSS for its nonregistered clinical employees.

Participants in the research included non-registered clinical assistants to registered nurses and allied health professionals and learning facilitators and managers. A critical realist methodology was adopted and through an
embedded case study, data collection methods included one-to-one semistructured interviews and secondary data from the NHS staff survey. This produced a rich source of data for analysis around the perceptions of the participants. Findings show that the NHSS has introduced the concept of a
learning organisation to its strategic plans with no real rigour. Some elements of an expansive learning environment exist but these are evident in only some clinical areas. This means that for the assistant workforce, personal
development and learning opportunities are dependent on the place of work and the profession they are employed by. The SVQ is embraced by those who are given the opportunity to undertake this initiative but disparities exist throughout the NHSS. Furthermore, the SVQ is perceived as validation of existing knowledge only that does not provide any new learning. This further curtails
development opportunities for the assistant group of staff.

This thesis has provided the NHSS with a basis to reconsider their strategic direction around learning and development opportunities at work for their nonregistered
clinical staff.

Item Type: Thesis (PhD)
Uncontrolled Keywords: Healthcare delivery; Assistant workers; Training; SVQ; Case studies; Questionnaires; Inequality of learning opportunities;
University Divisions/Research Centres: The Business School > School of Management and Law
Dewey Decimal Subjects: 600 Technology > 610 Medicine & health > 610 Medicine & health
600 Technology > 650 Management & public relations > 658 General management
Library of Congress Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
R Medicine > RA Public aspects of medicine
Item ID: 2508
Depositing User: Users 10 not found.
Date Deposited: 09 Mar 2009 15:46
Last Modified: 12 Jan 2011 04:49

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