INSPIRING FUTURES

Interactive digital television and the ‘new’ citizen.

Webster, William and Smith, Colin F (2006) Interactive digital television and the ‘new’ citizen. In: Information and Communication Technology and Public Innovation: assessing the ICT-driven modernization of public administration. IOS Press, pp. 121-137. ISBN 1-58603-626-2

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Abstract/Description

This chapter presents a case study of the use of interactive digital television (iDTV) to deliver electronic public services in the UK. It reviews a number of innovative iDTV initiatives which have sought to test the feasibility of using iDTV technology to deliver ‘interactive’ electronic services directly to citizens and service users homes, thereby potentially making public services more accessible, universally available and cheaper to administer. The introduction of these new service delivery arrangements, based on the capabilities of new information and communication technologies, present a challenge to established organizational structures and ways of working. In particular, the emergence of iDTV as an electronic service delivery channel is forging a new citizens-state relationship, based around the transformed role of the television, a medium typically associated with entertainment. In this chapter the authors argue, that although the iDTV initiatives demonstrate that it is possible do deliver electronic services via iDTV, and although there is evidence that citizens are interested in using IDTV to access public services, the current provision of IDTV is not yet sufficiently advanced to support widespread provision and use. Despite this, the rapid take-up of digital television and the emergence of iDTV services suggests that iDTV will be an important complementary medium for the future delivery of electronic government and public services.

Item Type: Book Section
ISBN: 1-58603-626-2
Uncontrolled Keywords: Digital television; iDTV; public service provision; citizenship; interactive two-way information and services; social inclusion;
University Divisions/Research Centres: Faculty of Engineering, Computing and Creative Industries > School of Computing
Dewey Decimal Subjects: 600 Technology > 620 Engineering > 621 Electronic & mechanical engineering
300 Social sciences > 320 Political science
Library of Congress Subjects: T Technology > TJ Mechanical engineering and machinery
T Technology > TK Electrical engineering. Electronics Nuclear engineering
J Political Science > JA Political science (General)
Item ID: 2178
Depositing User: RAE Import
Date Deposited: 28 Apr 2008 12:22
Last Modified: 18 Dec 2013 15:03
URI: http://researchrepository.napier.ac.uk/id/eprint/2178

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