Mundane knowledge management and microlevel organizational learning: an ethological approach.

Davenport, Elisabeth (2002) Mundane knowledge management and microlevel organizational learning: an ethological approach. Journal of the American Society for Information Science and Technology, 53 (12). pp. 1038-1046. ISSN 1532-2882

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Knowledge management is discussed in the context of articulation work, that is routine interactions in groups of local practice. In such situations, knowledge is largely acquired and maintained by learning from the appropriate behavior of others by means of organizational ethology. This phenomenon is described as mundane knowledge management. The concepts of mundane knowledge management and organizational ethnology are explored in a case study of a project to promote virtual enterprise formation. Evaluation of the project prototype, a platform for online cooperative work, suggests that unless design provides adequate social and technical cues for the work to hand, the mundane knowledge that sustains cooperative work may be compromised by ethological breakdown.

Item Type: Article
Print ISSN: 1532-2882
Electronic ISSN: 1532-2890
Uncontrolled Keywords: knowledge management; ethnography; social aspects; company information; organizational culture; communication patterns;
University Divisions/Research Centres: Faculty of Engineering, Computing and Creative Industries > School of Computing
Dewey Decimal Subjects: 000 Computer science, information & general works > 020 Library & information sciences
300 Social sciences > 300 Social sciences, sociology & anthropology > 302 Social interaction
100 Philosophy & psychology > 120 Epistemology
Library of Congress Subjects: Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
L Education > L Education (General)
Item ID: 2172
Depositing User: RAE Import
Date Deposited: 01 May 2008 10:17
Last Modified: 17 Jun 2013 11:04

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