Line manager perspectives on HRM and HRD roles in Hilton’s International UK hotels.

Watson, Sandra, Farquharson, Lois and Maxwell, Gill (2007) Line manager perspectives on HRM and HRD roles in Hilton’s International UK hotels. Employee Relations, 29 (1). pp. 30-49. ISSN 01425455

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Purpose – The purpose of this paper is to explore different levels of line manager perspectives, namely strategic and first-line on their role in human resource management (HRM) and human resource development (HRD), and to identify enablers of and barriers to devolving HR to line managers.
Design/methodology/approach – Using a deductive approach, case study data was collected from 76 hotels, owned by Hilton UK, via self-administered questionnaires to strategic and first-line managers. Descriptive statistics were used to analyse the quantitative results, prior to significance tests being conducted in SPSS to identify differences in means based on managerial positions.
Findings – A number of points of divergence in opinions are revealed, implying that there is potential for the case organisation to secure greater engagement of its first-line managers in HR roles. Reducing the workloads and short-term job pressures of these managers, together with capitalising on the good relations with the hotel HR specialists are means to develop greater engagement. Importantly, improving all line managers’ understanding of the organisational basis of their involvement in HR may bolster their performance in HR activities.
Originality/value – This paper offers a fusion of two theoretical perspectives (HRM and HRD), in addition to identifying differences in perceptions of two different levels of line managers.

Item Type: Article
Print ISSN: 01425455
Uncontrolled Keywords: employee involvement; hotels; human resource management; line managers; strategic management; United Kingdom; Hilton International Hotels; human resource development;
University Divisions/Research Centres: The Business School > School of Management and Law
Dewey Decimal Subjects: 600 Technology > 650 Management & public relations > 658 General management
300 Social sciences > 330 Economics > 331 Labor economics
Library of Congress Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Item ID: 2110
Depositing User: RAE Import
Date Deposited: 26 Feb 2008 11:15
Last Modified: 12 Mar 2009 11:51

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