Self Assessment: use at operational level to promote continuous improvement.

MacKerron, Grant, Masson, Ron and McGlynn, M (2003) Self Assessment: use at operational level to promote continuous improvement. Production Planning & Control, 14 (1). pp. 82-89. ISSN 0953-7287

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The European Foundation for Quality Management (EFQM) Excellence 2000 Model is widely adopted by organizations as a means of self-assessment to enhance performance. This self-assessment has focussed mainly on the company or strategic level, but it is argued here that the self-assessment process can be modified to more appropriately suit the different needs of continual improvement at an operational or departmental level. This paper reports a generic process, applicable to the majority of situations, whereby self-assessment can be developed to meet the continual improvement needs of individual departments. The development process involves the application of Grounded Theory Learning Activities to generate a set of departmentally relevant constructs or issues which are then reviewed against a simple five-step model of self-assessment to determine the most appropriate departmental approach. The process is illustrated through a case application showing the use of the methodology.

Item Type: Article
Print ISSN: 0953-7287
Electronic ISSN: 1366-5871
Uncontrolled Keywords: self-assessment; operational level; continuous improvement; quality management; Grounded Theory learnng activities;
University Divisions/Research Centres: The Business School > School of Management and Law
Dewey Decimal Subjects: 300 Social sciences > 330 Economics > 331 Labor economics
600 Technology > 650 Management & public relations > 658 General management
Library of Congress Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Item ID: 2100
Depositing User: RAE Import
Date Deposited: 22 Feb 2008 11:40
Last Modified: 13 Jun 2013 15:06

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