MacKerron, Grant, Masson, Ron and McGlynn, M (2003) Self Assessment: use at operational level to promote continuous improvement. Production Planning & Control, 14 (1). pp. 82-89. ISSN 0953-7287
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The European Foundation for Quality Management (EFQM) Excellence 2000 Model is widely adopted by organizations as a means of self-assessment to enhance performance. This self-assessment has focussed mainly on the company or strategic level, but it is argued here that the self-assessment process can be modified to more appropriately suit the different needs of continual improvement at an operational or departmental level. This paper reports a generic process, applicable to the majority of situations, whereby self-assessment can be developed to meet the continual improvement needs of individual departments. The development process involves the application of Grounded Theory Learning Activities to generate a set of departmentally relevant constructs or issues which are then reviewed against a simple five-step model of self-assessment to determine the most appropriate departmental approach. The process is illustrated through a case application showing the use of the methodology.
|Uncontrolled Keywords:||self-assessment; operational level; continuous improvement; quality management; Grounded Theory learnng activities;|
|University Divisions/Research Centres:||The Business School > School of Management and Law|
|Dewey Decimal Subjects:||300 Social sciences > 330 Economics > 331 Labor economics|
600 Technology > 650 Management & public relations > 658 General management
|Library of Congress Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
|Depositing User:||RAE Import|
|Date Deposited:||22 Feb 2008 11:40|
|Last Modified:||13 Jun 2013 16:06|
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