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Outsourcing in Edinburgh and Lothians.

Bailey, W, Masson, Ron and Raeside, Robert (2002) Outsourcing in Edinburgh and Lothians. European Journal of Purchasing & Supply Management, 8 (2). pp. 83-95. ISSN 0969 7012

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Abstract/Description

The findings of a survey into the outsourcing activities of large organisations in the Edinburgh and Lothian region of Scotland are reported in this paper. The aim was to carry out a study of outsourcing activity against a theoretical framework of practice and problems derived from the literature. It was found that 70% of the organisations outsourced at least one activity, with cleaning, maintenance, catering, security, and manufacturing/operations being the most common areas, the principal motivation being to improve the quality and cost of the activity outsourced. The criteria used for selecting outsourcing contractors were mainly reputation, cost, previous contacts and technical capability. The main benefits of outsourcing were reduced costs, improved quality of service, increased management focus on core activities, and access to new capabilities. The main problems with outsourcing were loss of control, poor supplier management and problems with confidentiality and opportunist exploitation by supplier. This research was supported by Lothian and Edinburgh Enterprise Ltd.

Item Type: Article
Print ISSN: 0969 7012
Electronic ISSN: 1478-4092
Uncontrolled Keywords: outsourcing; Edinburgh; Lothians; survey; strategy;
University Divisions/Research Centres: The Business School > School of Management and Law
Dewey Decimal Subjects: 600 Technology > 650 Management & public relations > 658 General management
300 Social sciences > 330 Economics > 331 Labor economics
Library of Congress Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Item ID: 2099
Depositing User: RAE Import
Date Deposited: 22 Feb 2008 11:15
Last Modified: 17 Jun 2013 15:58
URI: http://researchrepository.napier.ac.uk/id/eprint/2099

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