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An examination of the organisational and cross-cultural challenges facing international hotel managers in Russia.

D'Annunzio-Green, Norma (2002) An examination of the organisational and cross-cultural challenges facing international hotel managers in Russia. International Journal of Contemporary Hospitality Management, 14 (6). pp. 266-273. ISSN 0959 6119

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    Abstract/Description

    With the ever increasing globalization of the hospitality industry, an exploration of the issues facing international hotel managers in Russia is both timely and important. The ability to manage people in an international context is one of the greatest tests of managerial skill and, in many novel cultures, success is dependent not only on the managers' technical and professional expertise but also on their understanding of the local culture and local staff. There are many important cultural factors that impact on the expectations and attitudes of Russians about work which are therefore essential for managers to appreciate and understand. The paper highlights the range of challenges that exist and illustrates those that arise from cross-cultural differences between eastern and western expectations, as well as the range of diverse organizational cultures within Russia's hotel industry. Managers must be aware of these differences and develop appropriate skills and competencies to help them adapt their style accordingly.

    Item Type: Article
    Print ISSN: 0959 6119
    Electronic ISSN: 1757-1049
    Uncontrolled Keywords: Hospitality industry; Russia; Hotel hospitality; Management; Human resource management;
    University Divisions/Research Centres: The Business School > School of Management and Law
    Dewey Decimal Subjects: 600 Technology > 650 Management & public relations > 650 Management & auxiliary services
    300 Social sciences > 380 Commerce, communications & transportation > 382 International commerce
    300 Social sciences > 330 Economics > 338 Production
    300 Social sciences > 380 Commerce, communications & transportation > 381 Commerce
    Library of Congress Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
    Item ID: 2096
    Depositing User: RAE Import
    Date Deposited: 20 Feb 2008 15:11
    Last Modified: 17 Jul 2015 13:31
    URI: http://researchrepository.napier.ac.uk/id/eprint/2096

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