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Zhang, Jane (2007) Social accountability and audit in UK hospitals – an investigation of stakeholder perceptions. Journal of Finance and Management in Public Services, 6 (1). pp. 57-78. ISSN 1475-1283
Full text not available from this repository. (Request a copy)Abstract/Description
Social audit consists of a systematic assessment of the performance of a given organisation in meeting its declared social, community or environmental objectives through a dialogue with stakeholders. Engaging stakeholders in direct dialogue and listening to their voice are the most salient features of social audit. This paper investigates the perceptions among hospital stakeholders of their involvement in social audit with a view to understanding how the latter could be used to improve the quality of patient care. The research attempts to:
assess how stakeholders view the importance of their involvement in a variety of decisions about activities such as 'monitoring patient waiting times', 'implementing the patients' charter' or 'evaluating hospital performance'
investigate stakeholders' views on methods of involvement in social audit applicable to NHS hospitals, including focus groups, questionnaire surveys, and interviews
explore their views on methods of disclosing social accountability information, including hospital league tables and NHS audit reports.
| Item Type: | Article |
|---|---|
| Print ISSN: | 1475-1283 |
| Uncontrolled Keywords: | social audit; accountability; performance; objectives; stakeholders; patient care; league tables; audit reports; UK; Hospitals; |
| University Divisions/Research Centres: | The Business School > School of Accounting, Economics and Statistics |
| Dewey Decimal Subjects: | 300 Social sciences > 360 Social problems & social services > 362 Social welfare problems & services 600 Technology > 610 Medicine & health > 610 Medicine & health 600 Technology > 650 Management & public relations > 658 General management |
| Library of Congress Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HV Social pathology. Social and public welfare R Medicine > RA Public aspects of medicine |
| Item ID: | 2077 |
| Depositing User: | RAE Import |
| Date Deposited: | 26 May 2008 19:35 |
| Last Modified: | 19 Feb 2013 14:53 |
| URI: | http://researchrepository.napier.ac.uk/id/eprint/2077 |
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