Social accountability and audit in UK hospitals – an investigation of stakeholder perceptions.

Zhang, Jane (2007) Social accountability and audit in UK hospitals – an investigation of stakeholder perceptions. Journal of Finance and Management in Public Services, 6 (1). pp. 57-78. ISSN 1475-1283

Full text not available from this repository. (Request a copy)


Social audit consists of a systematic assessment of the performance of a given organisation in meeting its declared social, community or environmental objectives through a dialogue with stakeholders. Engaging stakeholders in direct dialogue and listening to their voice are the most salient features of social audit. This paper investigates the perceptions among hospital stakeholders of their involvement in social audit with a view to understanding how the latter could be used to improve the quality of patient care. The research attempts to:

assess how stakeholders view the importance of their involvement in a variety of decisions about activities such as 'monitoring patient waiting times', 'implementing the patients' charter' or 'evaluating hospital performance'
investigate stakeholders' views on methods of involvement in social audit applicable to NHS hospitals, including focus groups, questionnaire surveys, and interviews
explore their views on methods of disclosing social accountability information, including hospital league tables and NHS audit reports.

Item Type: Article
Print ISSN: 1475-1283
Uncontrolled Keywords: social audit; accountability; performance; objectives; stakeholders; patient care; league tables; audit reports; UK; Hospitals;
University Divisions/Research Centres: The Business School > School of Accounting, Economics and Statistics
Dewey Decimal Subjects: 300 Social sciences > 360 Social problems & social services > 362 Social welfare problems & services
600 Technology > 610 Medicine & health > 610 Medicine & health
600 Technology > 650 Management & public relations > 658 General management
Library of Congress Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HV Social pathology. Social and public welfare
R Medicine > RA Public aspects of medicine
Item ID: 2077
Depositing User: RAE Import
Date Deposited: 26 May 2008 18:35
Last Modified: 19 Feb 2013 14:53

Actions (login required)

View Item View Item

Edinburgh Napier University is a registered Scottish charity. Registration number SC018373