Competing with CRS-generated information in the airline industry.

Pemberton, Jon, Stonehouse, George and Barber, Claire E (2001) Competing with CRS-generated information in the airline industry. The Journal of Strategic Information Systems, 10 (1). pp. 59-76. ISSN 0963 8687

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For over 20 years, computer reservation systems (CRSs) have been cited as a source of competitive advantage for the airlines that developed them. This paper reviews the developments that have given rise to such advantage, emphasising the use of CRS-generated information as a competitive tool within the airline industry. New evidence is presented suggesting that the control, dissemination and manipulation of CRS data by owning airlines continued to allow them to capitalise on their investment at the expense of competitors during the 1990s.

Item Type: Article
Print ISSN: 0963 8687
Electronic ISSN: 1873-1198
Uncontrolled Keywords: computer reservation systems; information; competitor intelligence; competitive advantage
University Divisions/Research Centres: Business School (from 1st August 2015)
Dewey Decimal Subjects: 300 Social sciences > 380 Commerce, communications & transportation > 387 Water, air & space transportation
300 Social sciences > 330 Economics > 338 Production
000 Computer science, information & general works > 000 Computer science, knowledge & systems > 000 Computer science, information & general works
Library of Congress Subjects: H Social Sciences > HE Transportation and Communications
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Item ID: 2065
Depositing User: RAE Import
Date Deposited: 12 Feb 2008 14:15
Last Modified: 06 Jul 2016 09:56

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