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Pemberton, Jon, Stonehouse, George and Barber, Claire E (2001) Competing with CRS-generated information in the airline industry. The Journal of Strategic Information Systems, 10 (1). pp. 59-76. ISSN 09638687
Full text not available from this repository. (Request a copy)Abstract/Description
For over 20 years, computer reservation systems (CRSs) have been cited as a source of competitive advantage for the airlines that developed them. This paper reviews the developments that have given rise to such advantage, emphasising the use of CRS-generated information as a competitive tool within the airline industry. New evidence is presented suggesting that the control, dissemination and manipulation of CRS data by owning airlines continued to allow them to capitalise on their investment at the expense of competitors during the 1990s.
| Item Type: | Article |
|---|---|
| Print ISSN: | 09638687 |
| Uncontrolled Keywords: | computer reservation systems; information; competitor intelligence; competitive advantage |
| University Divisions/Research Centres: | The Business School |
| Dewey Decimal Subjects: | 300 Social sciences > 380 Commerce, communications & transportation > 387 Water, air & space transportation 300 Social sciences > 330 Economics > 338 Production 000 Computer science, information & general works > 000 Computer science, knowledge & systems > 000 Computer science, information & general works |
| Library of Congress Subjects: | H Social Sciences > HE Transportation and Communications Q Science > QA Mathematics > QA75 Electronic computers. Computer science |
| Item ID: | 2065 |
| Depositing User: | RAE Import |
| Date Deposited: | 12 Feb 2008 14:15 |
| Last Modified: | 21 Mar 2013 09:46 |
| URI: | http://researchrepository.napier.ac.uk/id/eprint/2065 |
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