The role of knowledge facilitators and inhibitors: lessons from airline reservations systems.

Stonehouse, George, Pemberton, Jon and Barber, Claire E (2001) The role of knowledge facilitators and inhibitors: lessons from airline reservations systems. Long Range Planning, 34 (2). pp. 115-138. ISSN 0024-6301

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Strategic frameworks seeking to explain how an organisation may generate superior performance are numerous. Earlier approaches centred on the competitive position of an organisation within its industry, with subsequent attention focused on an organisation's core competences. More recently, research has concentrated on knowledge and organisational learning. By reference to a study of airline-developed computer reservation systems (CRSs), this article explores the strategic importance of information in creating knowledge to generate superior performance. By examining developments in the use, management and control of information derived from CRSs, evidence is presented to explain how CRS-owning airlines have circumvented regulatory controls and increasingly competition to sustain competitive advantage through the development of their information and knowledge systems. This research demonstrates the need for organisations to develop 'knowledge facilitators' that foster the creation of new knowledge. Equally, managers must develop 'knowledge inhibitors' that help to sustain competitive advantage by limiting the abilities of competitors to create knowledge themselves.

Item Type: Article
Print ISSN: 0024-6301
Electronic ISSN: 1873-1872
Uncontrolled Keywords: knowledge facilitators; inhibitors; airline reservation systems; strategic frameworks; organisational change; information;
University Divisions/Research Centres: Business School (from 1st August 2015)
Dewey Decimal Subjects: 300 Social sciences > 300 Social sciences, sociology & anthropology > 302 Social interaction
300 Social sciences > 330 Economics > 338 Production
600 Technology > 650 Management & public relations > 658 General management
Library of Congress Subjects: H Social Sciences > HC Economic History and Conditions
H Social Sciences > H Social Sciences (General)
Item ID: 2064
Depositing User: RAE Import
Date Deposited: 11 Feb 2008 11:39
Last Modified: 06 Jul 2016 09:58

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