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Good jobs, McJobs and skills: job seekers’ attitudes to low-skilled service work.

Lindsay, Colin (2005) Good jobs, McJobs and skills: job seekers’ attitudes to low-skilled service work. Human Resource Management Journal, 15 (2). pp. 50-65. ISSN 17488583

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Abstract/Description

This article focuses on unemployed job-seekers' attitudes towards entry-level jobs in three areas of the service sector – retail, hospitality and call-centre work. The article examines whether job-seekers are reluctant to pursue these opportunities, and provides an analysis of the motives of those ruling out service work. A range of potential barriers is discussed, including the extent to which job-seekers perceive the service economy as offering only so-called 'McJobs' – low-skilled, low-paid jobs with few opportunities for development. However, the article also focuses on perceived skills mismatches, with some job-seekers arguably over-qualified for entry-level service jobs, while others consider themselves to lack the necessary 'soft' skills. The analysis is based on interviews with 220 unemployed people in Glasgow. The article concludes that policy action may be required to encourage job seekers to consider a broader range of vacancies and to provide tailored training in partnership with service employers. On the demand side, service employers must address the need for entry-level positions that offer realistic salaries, decent work conditions and opportunities for progression and development

Item Type: Article
Print ISSN: 17488583
Uncontrolled Keywords: retail; hospitality; call-centre; job seekers; attitudes; McJobs; Low-skilled; service work;
University Divisions/Research Centres: Edinburgh Napier University, Employment Research Institute
Dewey Decimal Subjects: 300 Social sciences > 330 Economics > 331 Labor economics
300 Social sciences > 300 Social sciences, sociology & anthropology > 300 Social sciences
Library of Congress Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor
Item ID: 2055
Depositing User: RAE Import
Date Deposited: 04 Feb 2008 15:29
Last Modified: 11 Apr 2011 14:29
URI: http://researchrepository.napier.ac.uk/id/eprint/2055

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