INSPIRING FUTURES

The application of facilities management expertise to the hotel renovation process.

Hassanien, Ahmed and Losekoot, E. (2002) The application of facilities management expertise to the hotel renovation process. Facilities, 20 (7/8). pp. 230-238. ISSN 0263 2772

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Abstract/Description

This paper considers the renovation of hotels in the context of facilities management. It evaluates a study carried out in Egypt into the attitudes of hotel general managers about the importance attached to hotel renovation and refurbishment. The findings show that whilst hotel managers express a belief in the importance of hotel renovation, there is little evidence of strategic thought in the renovation process. Instead, the focus appears to be on the "softer" customer satisfaction aspects of hotel management. There is scope for a more strategic view of FM among hotel managers and owners.

Item Type: Article
Print ISSN: 0263 2772
Electronic ISSN: 1758-7131
Uncontrolled Keywords: Hotels; Maintenance; Facilities Management; Hospitality Management
University Divisions/Research Centres: The Business School > School of Marketing, Tourism and Languages
Dewey Decimal Subjects: 700 Arts & recreation > 720 Architecture > 728 Residential & related buildings
300 Social sciences > 330 Economics > 338 Production
600 Technology > 650 Management & public relations > 658 General management
Library of Congress Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
N Fine Arts > NA Architecture
Item ID: 2008
Depositing User: RAE Import
Date Deposited: 05 Jun 2008 11:19
Last Modified: 17 Jul 2013 16:34
URI: http://researchrepository.napier.ac.uk/id/eprint/2008

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