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Hassanien, Ahmed and Losekoot, E. (2002) The application of facilities management expertise to the hotel renovation process. Facilities, 20 (7/8). pp. 230-238. ISSN 02632772
Full text not available from this repository. (Request a copy)Abstract/Description
This paper considers the renovation of hotels in the context of facilities management. It evaluates a study carried out in Egypt into the attitudes of hotel general managers about the importance attached to hotel renovation and refurbishment. The findings show that whilst hotel managers express a belief in the importance of hotel renovation, there is little evidence of strategic thought in the renovation process. Instead, the focus appears to be on the "softer" customer satisfaction aspects of hotel management. There is scope for a more strategic view of FM among hotel managers and owners.
| Item Type: | Article |
|---|---|
| Print ISSN: | 02632772 |
| Uncontrolled Keywords: | Hotels; Maintenance; Facilities Management; Hospitality Management |
| University Divisions/Research Centres: | The Business School > School of Marketing, Tourism and Languages |
| Dewey Decimal Subjects: | 700 Arts & recreation > 720 Architecture > 728 Residential & related buildings 300 Social sciences > 330 Economics > 338 Production 600 Technology > 650 Management & public relations > 658 General management |
| Library of Congress Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management N Fine Arts > NA Architecture |
| Item ID: | 2008 |
| Depositing User: | RAE Import |
| Date Deposited: | 05 Jun 2008 11:19 |
| Last Modified: | 05 Jun 2008 11:19 |
| URI: | http://researchrepository.napier.ac.uk/id/eprint/2008 |
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