Individual differences and inclusive design.

Benyon, David, Crerar, Alison and Wilkinson, Simon (2001) Individual differences and inclusive design. In: User interfaces for all: Concepts, methods and tools. Lawrence Erlbaum, London, UK & Mahwah, New Jersey, USA, pp. 21-46. ISBN 9780805829679

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Usability is widely recognised to be as important as functionality to the success of interactive computer systems. However, even where usability is considered seriously, the scope of thinking tends to be restricted to the so called 'average' users in typical office situations. Our aim in this chapter is to summarize some of the key findings in the literature on individual differences, exploring their implications for human-computer interaction. A framework comprising the characteristics of accessibility, usability and acceptability is presented to relate the salient factors to existing Human-Computer Interaction concepts. In doing this, the notion of 'user' is elaborated to reveal a much more complex and changing phenomenon than naive novice/expert or frequent/intermittent classifications suggest. In particular, we argue that we are all 'extra-ordinary users' when considered over time, though the term 'extra-ordinary users' is usually applied to disabled people (Edwards, 1994). We believe that the goal of User Interfaces for All is a timely and challenging concept which raises awareness of the inadvertent exclusion that too often results from nomothetic analysis and design. This chapter outlines a number of approaches that designers can take to accommodate individual differences, drawing on current research to illustrate some of the most promising directions being explored.

Item Type: Book Section
ISBN: 9780805829679
Uncontrolled Keywords: Human computer interface; Computer software; Computer design; Usability; Extra-ordinary users;
University Divisions/Research Centres: Faculty of Engineering, Computing and Creative Industries > School of Computing
Dewey Decimal Subjects: 000 Computer science, information & general works > 000 Computer science, knowledge & systems > 006 Special Computer Methods
000 Computer science, information & general works > 000 Computer science, knowledge & systems > 005 Computer programming, programs & data
Library of Congress Subjects: Q Science > QA Mathematics > QA76 Computer software
Item ID: 1823
Depositing User: RAE Import
Date Deposited: 25 Jun 2008 09:37
Last Modified: 24 Oct 2014 08:05

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