A web of contradictions.

Turner, Susan and Turner, Phil (2001) A web of contradictions. Interacting with Computers, 14 (1). pp. 1-14. ISSN 0953 5438

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We describe our use of contradictions, a concept central to a popular formulation of activity theory, to derive requirements of a new technical system to support an administrative system. Contradictions are the underlying causes of disturbances in the free operation of workplace activities. We argue and demonstrate that the resolution of such contradictions can be used as the basis for the (user-centred) design of a new system. We conclude that contradictions are both conceptually valuable in understanding the design of systems and are of considerable practical use.

Item Type: Article
Print ISSN: 0953 5438
Electronic ISSN: 1873-7951
Uncontrolled Keywords: Activity theory; Requirements; Case study; User-centred design; Technical systems; Administrative support;
University Divisions/Research Centres: Faculty of Engineering, Computing and Creative Industries > School of Computing
Dewey Decimal Subjects: 000 Computer science, information & general works > 000 Computer science, knowledge & systems > 003 Systems
000 Computer science, information & general works > 000 Computer science, knowledge & systems > 005 Computer programming, programs & data
600 Technology > 650 Management & public relations > 651 Office services
Library of Congress Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Q Science > QA Mathematics > QA76 Computer software
Item ID: 1791
Depositing User: RAE Import
Date Deposited: 22 May 2008 14:13
Last Modified: 21 Aug 2013 08:47

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